Customer service

Do you have a question or comment? You can ask this via our contact form. We will try to send a response within 2 working days. You can also use the contact details below.


Do you want to know the status of your order? First check your Those Baby Basics account or check your spam box for shipping and / or order confirmation.


For all information regarding your order, deliveries, payment, exchange, complaints, returns, stock and collection you can contact our customer service.


Monday to Friday from 9 am to 5 pm.
Telephone: +31 (0) 6 - 4023 7868
Whats app: +31 (0) 6 4023 7868 (save this number under contacts as Those Baby Basics).


For return shipments or exchanges use the address below:

NL Retail
Dag Hammarskjoldlaan 76
3223 HE Hellevoetsluis


Have you received a defective item or was your order incorrectly packed? Please contact our customer service. Defective items can be returned free of charge, please contact us.

For all other (business) questions send an email to:
Requests from the press (images, press releases):

NL Retail is registered with the Chamber of Commerce Rotterdam under number 67953980
VAT number: NL183061056.B01
Rabobank: IBAN NL20 RABO 0316 2616 96

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